Data Deletion Instructions

This page explains how to request deletion of data associated with a JewelX AI workspace or account. There is currently no self-service deletion button in the product — every request is handled manually by the platform operator as described below.

How to request deletion

1. Sign in to the platform at /login where applicable, so we can confirm which workspace the request applies to.
2. Email singaporearun2003@gmail.com from the address used to manage the workspace.
3. State your workspace/account identifier (workspace name and the email you sign in with) and that you are requesting data deletion.
4. We may verify your identity or authority over the workspace before proceeding.
5. Once verified, associated data is deleted or anonymized within a reasonable period, subject to any retention required for legal, security, or abuse-prevention reasons.
6. You will receive a confirmation email once the request has been processed.

End WhatsApp users

If you have only messaged a business through WhatsApp (you do not have a JewelX AI account), your conversation data is controlled by that business, not by JewelX AI directly. Please contact the business you were messaging to request deletion or correction of your conversation data with them. You can also message “STOP” to opt out of future messages from that business.

Platform business customers

If you administer a workspace on JewelX AI, you may request deletion of your workspace's account, contacts, conversations, messages, broadcasts, and uploaded knowledge-base content using the steps above.